Dieter's German Car Repair - Customer Comments

Here are some unsolicited customer comments:

L. P.
***** Five Stars
A true honest place for your car...
I have been going to Dieter's for many years. I have never once had any issues with them in terms of price, service and accountability. The gentlemen I have spoken with have always been honest about services needed and not needed. I made a mistake by going to a Jiffy Lube for a quick oil change...figured what possible harm can that do? I ended up leaving Jiffy Lube "needing a new oil pan" so I called Dieter's for a second opinion and they had me come in and take a look at my car. The problem was that the Jiffy Lube people stripped the plug/screw that drains my oil! Now I had an oil leak! The mechanic, Martin, had a spare part and replaced it at NO CHARGE!!! I still tipped him simply based on the fact that they were honest. I will never go anywhere other than Dieter's again. If you want honest mechanics Dieter's is the place to go!

RebeccaN.
Menlo Park, CA
10/29/09
***** Five Stars
Years ago, my parents were loyal Dieter's customers--back when Dieter ran it. Then, they bought Hondas and got rid of their VW Beetle and, eventually, their VW Rabbit. And so, Dieter's fell off their radar. I recently came back to Dieter's. The same people have been running this shop for something like 30 years, and they've been behaving with spectacularly scrupulous honesty and adherence to quality that whole time. My parents' neighbor has an early-sixties VW Beetle that she's been taking to them since (I think) it was new. And that Bug is pristine. My free-service warranty on my Mini Cooper just expired, and I needed to get my 30,000 mile service. The dealership would have charged $1100. Dieter's did the service in three hours for $229. They changed the fluids, put the right brand synthetic oil in even though I forgot to ask them to do it, and finished crazy-fast. I asked them about working on non-German cars, and they said that they pretty much work on anything under the sun now. If it's a particularly tough repair on a non-German vehicle, they may refer it to another local shop, but (they say) after fuel injection became the same in every car, they feel comfortable for all but the most esoteric repairs. Now my folks can go back to Dieter's with their Civics!

Doris O.
Santa Clara, CA
3/2/09
**** Four Stars
I've taken my Infiniti and my husband's Honda to Dieter's for maintenance service. I felt Dieter's knew what they were doing and gave me a reasonable price quote. Much better than the dealers who can charge scary prices. I appreciated how the Dieter's team didn't push any "extras" on me. I really liked their honesty. I felt our cars were in very good hands and felt safe driving our cars home knowing that the Dieter's team did thorough work.

Raymond G.
Santa Clara
12/17/08
***** Five Stars
Dieter's is a great shop. My wife and I have been getting our cars maintained there for almost ten years and we remain customers because they have always provided excellent and friendly service. They have always been straightforward and upfront about what was needed to maintain our vehicles. No surprises. Ask for Martin, he has helped us out tremendously.

Lisa C.
Mountain View,
CA
12/17/08
**** Four Stars
I have been a long-time customer of Dieter's in Menlo Park. I have found them to always be honest and forthright in their dealings with me about my car. They are great to work with and I do not feel that I have ever been overcharged. I have recommended them to many people throughout the years.